Khaled Bassuny

Mr. Khaled Bassuny is the SVP-CC in Mobily, the leading mobile operator in Saudi Arabia. He has 19 years working experience in Customer Care; out of them he spent 14 years in Telecommunication, working for Vodafone Egypt (1998-2005), Mr. Bassuny joined the launching team of Mobily in April 2005, establishing one of the best Customer Care departments across the region. Serving Mobily customers across KSA via key 4 key Contact Center, operated by more than 1800 agents. Mr. Bassuny has vast experience in CRM, Customer segmentation, achieving excellence in Contact Centers, Customer Care strategies and leading Customer Care to achieve company targets.