Telecoms Training Programmes

Telecoms Mini MBA
22 - 26 September 2013
Dubai

Developing and aligning competencies for organisational success

A 5 day university accredited* telecoms management programme from the leaders in telecom training, analysis and research, covering the 5 key competency areas of:

• Strategy/Business Environment
• Technology
• Finance
• Leadership/People Management
• Marketing/Customer Focus

Comprehensive * Motivating * Engaging

This programme is highly participative, focusing on real business, technology and industry issues. It is designed to give you a critical understanding of the key competency areas required for success within the telecommunications industry – enabling you to make more informed and commercially viable strategic decisions. The business simulation is the vehicle through which we maximise the competency development and ensure ideas on strategic implementation can be tested and appraised.

The programme features more focused technology modules and a greater emphasis on the business aspects of telecoms. The course offers delegates a challenging and rewarding experience that will equip them with the skills and knowledge they need to succeed in the telecoms industry in 2013 and beyond.

Customer Focus – Advanced Business Diploma
22 - 26 September 2013
Dubai

A 5-day university accredited* customer-centric programme looking at the wider context of the telecoms business environment, but then focusing on developing a much deeper understanding of customers’ behaviour, value drivers and needs and on how to introduce the concept of customer-centricity across the organisation in general, and in the marketing department in particular, to improve overall organisational efficiency and effectiveness.

The course programme covers three main topics all linked together through a specially created case study:

• Current and Future Telecoms Business Environment & Market Trends
• Understanding Telecoms Customers
• Customer-Centric Marketing
• Advanced Business Simulation Focusing on the Customer

The programme leaves the participant much better-equipped to operate and manage within busy telecommunications marketing departments, or to oversee complex projects that have a large customer-centric element – whether as part of a network operator, equipment vendor, or service/software provider.

*Fully accredited by the University of Derby Corporate – Winner of the Times Higher Outstanding Employer Engagement Award 2011

To Register call the Informa Telecoms Academy on: +44 (0)20 7017 5514, email: training@telecomsacademy.com